Taking a broad definition of customer, we will be trying to give an inside view behind different as well as best customer techniques. Looking at this topic form usual and unusual angles, we want to share knowledge and experience of, for example, how to turn
a bad/challenging situation into a good/positive one and thereby retain the customer. Also touch on current challenges and future/outlook on customer service.
Key speaker - Don Williams
Don speaks about helping entrepreneurs increase sales, drive revenue dollars and deliver "WOW" customer experience that results in increased retention, spending, and customer lifetime value. He serves as CEO & President of Alliance contact center for 33+ years and is an EO member (Dallas, TX).